Terms & Conditions

Please read the terms and conditions below ("Terms and Conditions") below before making any request for a Kosher Delivery App. By placing an order for any of the products or services on this site or through our mobile applications or any Other available channel, you agree to these Terms and Conditions.

Section 1: Definitions

1.1. "Agreement" refers to these Terms and Conditions (T & Cs), the Privacy Policy, any payment instructions offered to you and any other regulation presented to you;

1.2. By "Privacy Policy" we mean the policy available on our website that details how we collect and store your personal data;

1.3. "You", "your" and "your" are references to you, the person accessing this site, and the orders for the products or services that show on it. Access through any other channel provided by Kosher Delivery App also binds you to these Terms and Conditions;

1.4. "We", "us", "our" and "Kosher Delivery App" are references to the Company;

1.5. "Assets" is a reference to any assets we may offer for sale from our site from a given time;

1.6. "Service" or "Services" is a reference to any service we may provide that you may request through our website;

1.7. "Restaurant Partner" is a third party, who agreed to cooperate with the Company to prepare and / or deliver the goods or services.

1.8. "Food Delivery" refers to perishable goods and any form of service provision, both provided by our partner restaurants who assume full responsibility;

1.9. "Website" is a reference to our website www.kosherdeliveryapp.com, our mobile applications or any other platform to offer our products or services.

Section 2: Requests

2.1. Any contract for delivery food delivery of this site is between you and the partner restaurant; On the provision of goods or services from any contact on this site is between you and Kosher Delivery App; You agree to provide us with all information relating to yourself when making your request. You must ensure that such information is always accurate and up-to-date.

2.2. In case you choose to pay with debit or credit card it ensures that you are the legal holder of the card. You should also ensure that you have sufficient resources to make the payment.

2.3. Any goods and services or food delivery that you can buy from this site are intended solely for your use. Reselling any of such goods and services or delivering food or acting as an agent to a third party is prohibited under this agreement. Only when you are the consumer of them should you hire the services.

2.4. Please note that some of our goods may not be suitable for certain age groups. Please read the product descriptions carefully, especially if there are restrictions on the minimum age for the product.

2.5. By placing an order from this site, you may be required to provide an email address and password. You must keep this information in a confidential manner and do not provide this information to third parties.

2.6. Any order you place on our site or related platforms is subject to the availability of delivery and acceptance capacity both by us and by the partner restaurant. Once you place an order online, we will send you an email to confirm that we received this order. This email confirmation will be produced automatically and will only confirm the details of your order, so that you can verify that they are correct. The fact that you will receive an automatic confirmation does not necessarily mean that we or the partner restaurant will be able to produce the dish. Once we send you confirmation email, we will check availability and delivery capability.

2.7. If the restaurant you chose to request food delivery, accept your order, it will confirm for the Kosher Delivery App.

2.8. In case goods offered by the Kosher Delivery App are requested, we will confirm availability together with or separately from the partner restaurant.

2.9. The confirmation message will specify delivery details, including the approximate delivery time specified by the partner restaurant and confirm the delivery price of the food, goods and services ordered.

2.10. If the delivery of food and / or products are not available or if there is no delivery capacity we will notify you over the phone.

Section 3: Prices and Payment

3.1. Any contract for delivery of food delivery to this site is between you and the partner restaurant, for the provision of goods or services any contact on this site is between you and Kosher Delivery App. You agree to take special care when providing us with your Data and ensures that these details are accurate and complete at the time of ordering. You also ensure that the credit or debit card details you provide are for your own credit or debt and that you have sufficient funds to make the payment.

3.2. All prices listed on the site are correct at time of publication, however, we reserve the right to change these in the future. Prices include sales tax and delivery fees. We also reserve the right to change the products or services available for sale on the site.

3.3. All prices listed on the website for food delivery by the partner restaurant reflect the current price. We take great care to keep them updated. In case the listed price is not the current price, the restaurant will inform us immediately after receiving the order and we will contact you to inform you about the price difference and you can choose to cancel the order.

3.4. All prices listed on the website for delivery of food by Kosher Delivery App reflect the current price. We take great care to keep them updated. In case the listed price is not the current price, we will contact you to inform you about the price difference and you can choose to cancel the order.

3.5. All prices for delivery to Kosher Delivery App or from a third party vendor assigned by the Kosher Delivery App listed on the site are correct at time of publication, however, we reserve the right to change these in the future.

3.6. The total price for delivery of food, goods or services ordered, including delivery charges and other charges, will be displayed on the website when you place your order. Full payment must be made for all goods dispatched and services rendered. Payment must be made in cash or, if available on the site, by online payment, for example, credit or debit card.

3.7. If you choose to pay online, you must pay for your order before it is delivered. To ensure that online shopping is secure, debit / credit card details will be encrypted to avoid the possibility of someone being able to read them as they are sent over the internet. Your credit card company can also carry out security checks to confirm that it is you place the order.

Section 4: Delivery

4.1. Delivery time at the time of ordering should be taken into account as estimated and thus may vary. Goods will be shipped to the shipping address you entered when ordering.

4.2. If the delivery is made by the restaurant we are not responsible for this process. This is the sole responsibility of the restaurant.

4.3. In case the delivery is made by Kosher Delivery App or a delivery partner chosen by the Kosher Delivery App, we will do our best to deliver in a timely manner. Even so, we do not take responsibility for delays in delivery.

4.4. In either of the above two cases, all orders will always be delivered by a trusted courier. If the goods are not delivered within the estimated delivery deadline informed by us, please contact the restaurant for which you made the order first. You can also contact us by phone or email and we will make every effort to receive your request as soon as possible.

4.5. In case of delayed delivery, the delivery fee will not be voided nor refunded by the Kosher Delivery App.

4.6. If you do not accept delivery of food and / or goods delivery at the moment they are ready for delivery, or we are unable to deliver at the stated time due to your lack of proper instructions, or authorizations then these goods must Be considered to have been delivered to you and all risks and liabilities relating to such goods pass to you. Any secure storage and other costs you incur as a result of the inability to deliver will be your responsibility and you must indemnify us fully for the costs.

4.7. You must ensure that at the time of delivery of the goods you are in the place informed. We can not be held liable for any damage, cost or expense incurred to such goods or facilities where there is a lack of adequate access or persons to receive delivery.

Section 5: Cancellation

5.1. You should notify the restaurant immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the restaurant accepts your cancellation, you will not be charged any extra fees from us. If the restaurant refuses to cancel, because the food preparation has already been completed and / or the delivery staff has already been dispatched, that request can not be canceled. We can not refund any amount for a request that the restaurant refuses to cancel.

5.2. We may cancel the order if any item for product preparation is not available for any reason. We will notify you if this is the case and return any payments you have made.

5.3. If the cancellation was made at the correct time and once the restaurant has accepted your cancellation, we will refund the full amount within a maximum of 14 days, which will include the delivery fee (when applicable) you paid for the delivery of the goods , if applicable.

5.4. In case the restaurant delivers some wrong item, you have the right to reject delivery of the wrong item and you will be fully refunded for the missing item. If the partner restaurant can only make a partial delivery (some items may not be available), your team must inform you or propose a replacement for missing items. You have the right to refuse a partial delivery and get a refund. We are not responsible for wrong or partial delivery. The problem has to be solved directly with the partner restaurant.

Section 6: Information

6.1. To place orders you must provide us with accurate and complete information.

6.2. You authorize us to use, store or process your personal data in order to provide delivery of meals, goods or services to you and for marketing purposes. We may disclose your personal information to selected third parties over time, where we believe that the services offered by such third parties may be of interest to you or when required by law or in order to provide a correct delivery of a request to you . More information can be found in our Privacy Policy.

6.3. You have the right to request a copy of the personal information we hold about you. Please contact us if you wish to request information.

Section 7: Related Sites

There may be a number of links on our site to third party sites that we believe may be of interest to you. We do not guarantee the quality of the goods or services provided by third parties nor do we have any control over the content or availability of such sites. We can not accept any responsibility for the content of third-party sites or the goods or services they may offer to you.

Section 8: Complaints

We take complaints very seriously regarding the services we offer. We aim to respond to your complaints within 5 business days. Please send any complaints to the following e-mail address: sac@kosherdeliveryapp.com

Section 9: Limitation of Liability

9.1. We take great care to ensure that the information available on this site is correct and error-free. If any errors occur, we apologize. We can not guarantee that your use of the site will be error free. We will do our best to correct such errors quickly. We make no warranty implied or express, that our site and the services offered are free from operational errors.

9.2. By accepting these terms of use, you agree to release us from any liability arising from the use of third party information, or the use of any third party site, or the consumption of any food or beverages from a partner restaurant.

9.3. If we are liable for any loss or damage to you such liability is limited to the amount you pay to have the relevant goods and services. We can not accept any liability for any damage, loss or expense, including any direct or indirect loss, such as loss of profits to you, from any act arising from our operation. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

9.4. We accept no responsibility for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system through our website.

9.5. We will not be liable for any failure or delay in the performance of the services or delivery of goods, where such failure arises as a result of any act or omission, which is beyond our reasonable control, such as all the overwhelming and unavoidable events caused directly and exclusively by the forces Which can not be foreseen, controlled or impeded by the exercise of prudence, diligence and care, including, but not limited to: war, riot, civil commotion; Compliance with any law or governmental order, rule, regulation or the direction and acts of third parties.

9.6. The products sold by us are provided for home use and private consumers. Thus, it accepts no responsibility for any indirect loss, consequential loss, loss of data, loss of income or profits, loss of material damages and / or loss of claims of third parties arising from the use of the site or for any products or services purchased from we.

9.7. We have taken all reasonable steps to prevent Internet fraud and ensure that all data collected from you is securely stored. However, we can not be held responsible in the extremely unlikely event of a breach in our servers.

9.8. If KOSHER DELIVERY APP INTERMEDIACOES DE NEGOCIOS LTDA finds that there has been abuse of the use of vouchers and / or a discount code or in cases of suspected fraud, it may imply that the consumer (client) is immediately blocked and the KOSHER DELIVERY APP INTERMEDIAC NEGOCIOS LTDA reserves the right to refuse future requests for it. In addition, if there is an abuse in the use of vouchers or discount codes, KOSHER DELIVERY APP INTERMEDIACOES DE NEGOCIOS LTDA reserves the right to compensation for any and all infringers.

Section 10: General

10.1. All prices are listed and specifying the currency of trading.

10.2. We may subcontract any part or parts of the services or goods that we provide to you from time to time and we may assign part or parts of our rights under these T & Cs without your consent or any requirement to advise.

10.3. We may change or vary the Terms and Conditions at any time without notice.

10.4. Payment must be made either when ordering goods or services for us by credit card or at the time of delivery in cash. Failure to pay on time will result in the cancellation of your order.

10.5. Not to use or launch any automated system or program in connection with our site or its online ordering functionality;

10.6. Do not collect or collect any personally identifiable information from the site, use the communication systems offered by the site for any commercial solicitation purposes, solicit for any reason the users of the site in relation to your uploads to the site, or publish or distribute any Vouchers or codes in connection with the site, or scrape or cut the site.

10.7. T & Cs in conjunction with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other express or implied terms shall form part of this Agreement. In the event of any conflict between these T & Cs and any other term or provision on the site, these T & Cs will prevail.

10.8. If any term or condition of our Agreement shall be deemed to be invalid, unlawful or unenforceable, the parties agree that such term or condition shall be deemed to be excluded and the remainder of the Agreement shall remain in force without any term or condition.

10.9. These Terms and Conditions and our agreement shall be governed by and construed in accordance with the laws of Brazil. The parties submit to the exclusive jurisdiction of the courts of Brazil.

10.10. No delay or failure on our part to assert our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

10.11. These Terms and Conditions and a contract (and any non-contractual obligations arising out of or relating to them) shall be governed by and construed in accordance with the laws of Brazil. Both you and you submit to the non-exclusive jurisdiction of the Courts of Brazil. All relations and contacts, correspondence between us must be made or conducted in the Portuguese language.